Our R&D team possesses extensive expertise in LED lighting, having dedicated years to this field. We provide end-to-end support from requirements discussion to solution implementation: precisely addressing scenario-specific challenges and technical demands (such as dual-colour temperature adjustment and concealed installation). Through multiple rounds of prototype testing and parameter optimisation, we balance performance, thermal management and installation convenience to efficiently deliver bespoke lighting solutions that meet individual requirements.
Customization Services
Professional Consultation: Precise Needs Alignment
Offer one-to-one professional consultant support with a 30-minute response time to clarify core requirements such as usage scenarios, brightness, colour temperature, and length. Support customisation of parameters including LED chip types (SMD/COB), protection ratings (IP20-IP68), and control methods (dimming/colour-changing), with complimentary tailored design solutions. Promptly issue detailed quotations encompassing product specifications, lead times, and comprehensive after-sales guarantees with no hidden charges.
Deposit Confirmation: Securing Order Compliance
Upon deposit payment, formal customisation contracts are executed to clarify mutual obligations. Sample verification services available: produce prototypes for effect validation before initiating bulk production. The deposit will be directly offset against the final payment. Raw material procurement and production scheduling commence immediately upon order activation.
Artisanal Production: Rigorous Quality and Timeliness Control
High-quality LED chips and encapsulation materials are selected. Automated production lines handle processes including chip mounting, soldering, and encapsulation. Strict quality inspections are conducted throughout the entire process. Each batch undergoes 8-12 hours of ageing tests to ensure uniform light emission and stable performance. Standard customisation lead time: 7-10 working days. Rush orders receive priority scheduling.
Final Payment: Settlement Upon Acceptance
Upon production completion, we provide actual product photographs and quality inspection reports. Final payment is due after customer confirmation of compliance with custom specifications. Payment methods accepted include wire transfer, PayPal, Western Union, and cash. Dispatch commences within 24 hours of final payment receipt, accompanied by acceptance guidelines and after-sales instructions.
Secure Shipping: Expedited Delivery Guarantee
Triple-layered protective packaging employs anti-static bags, cushioning foam and rigid cardboard boxes, with additional reinforcement for fragile/high-value items. Small orders ship via DHL, FedEx, UPS, TNT or EMS; larger consignments via air or sea freight. Real-time tracking updates are provided post-dispatch, enabling full journey monitoring with delivery within 10-15 working days. All customised products carry a 2-3 year warranty, offering complimentary repairs or replacements for non-human-induced quality issues.
OEM Service
FAQs
Identical Quality, Consistent Standards
Upholding ‘OEM without downgrading’, we apply our proprietary brand quality control system to all OEM orders. Raw materials are sourced exclusively from UL/CE/ROHS-certified suppliers. Production relies on automated equipment and MES system traceability, with finished products undergoing 12 rigorous tests. Optical parameters and stability remain fully consistent with our own brand offerings.
Technology-Empowered, Scenario-Adaptive
Our specialist team delivers end-to-end support from concept to prototype: - Custom optical solutions for commercial/office/residential settings (colour temperatures 2700K-6500K, Ra≥90) - Integration of smart modules (DALI/ZigBee) - Complementary mould development and aesthetic design - Crafting differentiated products
Cost Optimisation for Enhanced Profitability
Cost control through bulk procurement and lean manufacturing delivers high-value solutions. Ensuring premium quality while achieving ‘cost control and profit enhancement’, boosting clients' pricing flexibility in the market.
Full-chain Synergy, Efficient Flexibility
Establishing an end-to-end service system covering ‘requirements-design-production-delivery’ to accommodate clients of all scales. Bulk orders delivered within 15-20 days; providing multilingual documentation, compliant packaging, and dedicated project teams for real-time progress updates.
After-Sales Assurance, Long-Term Mutual Benefit
Offer ‘3-year warranty + lifetime consultation’ with 2-hour response and 48-hour resolution. Regularly provide maintenance recommendations to enhance end-user satisfaction, achieving ‘one partnership, lasting mutual success’.
Full-Cycle Service Consultation Overview
Centred around LED linear lighting products, we provide comprehensive professional services encompassing ‘selection – usage – after-sales support’, detailed as follows:
Professional Selection Guidance
Matching products to lighting and installation requirements across application scenarios (residential, commercial displays, industrial workshops, outdoor landscapes, etc.). Integrating functional demands such as smart interconnectivity and flicker-free operation with Bluetooth Mesh/ZigBee intelligent systems and RG0-grade blue light protection technologies to deliver bespoke smart health-conscious lighting solutions. Balancing client budgets with cost-effective product combinations, clarifying performance variations between specifications to facilitate informed selection.
Operational and Technical Support
Provide illustrated/video installation and commissioning guides, with one-to-one remote assistance for complex scenarios covering wiring, smart pairing, and luminous efficacy adjustment.
A 7×12-hour technical support channel swiftly resolves queries regarding driver compatibility, mode configuration, and fault diagnosis. Additionally, offer hardware repair services and maintenance recommendations to ensure long-term stable product operation
Equipped with automated production lines and advanced testing equipment, every roll undergoes stringent quality control to ensure consistent and reliable product performance.
